Terms and conditions
This English text is for convenience. The Dutch version is legally authoritative. Algemene voorwaarden
In short
- A contract starts when you accept a written quote and pay the 35% deposit.
- Free reschedule or cancel up to 5 calendar days before the session; after that, article 7 applies.
- Mix and master include 3 revision rounds as described on each service page.
- We keep project files for 18 months, then delete them unless agreed otherwise.
1. Scope
These terms apply to all services of Prozoneova B.V. (Prozoneova), recording studio at Transformatorweg 7, Amsterdam, unless a quote explicitly states otherwise.
The company:
- Prozoneova B.V., private limited company (B.V.)
- Address: Transformatorweg 7, 1014 AA Amsterdam
- KvK 91986385 — VAT NL806146953B01
- Contact: 020 737 4829 — [email protected]
See also our legal notice. A contract exists only after you accept a written quote and pay the deposit; browsing the site or sending a form does not bind you.
Priority if documents conflict: (1) the quote, (2) these terms, (3) for business clients supplying third-party personal data: our data processing agreement for that data. Our privacy policy informs you about processing but does not change the contract.
2. Definitions
| Term | Meaning |
|---|---|
| Client | The individual or company accepting a quote. |
| Consumer | A natural person acting outside their trade or profession. |
| Business client | A company, label, producer or other entity acting professionally. |
| Quote | The written document stating service, date, duration, price with and without VAT, deposit and any special terms. |
| Session | The reserved studio slot with an engineer, or the agreed delivery window for mix or master. |
| Service | Recording, mixing, mastering, podcast recording or related studio work as on services and in the quote. |
| Deposit | 35% of the quoted price including VAT, paid when booking. |
| Business day | Monday to Friday, excluding public holidays in the Netherlands. |
3. Pre-contract information
Before you book, the site, FAQ and your quote describe essential service features, price, date, our identity, legal guarantees and — for consumers — withdrawal rights where they apply. Sample rates: Vocal recording €108, Podcast recording €440.
4. Quotes and booking
A request via contact, 020 737 4829 or [email protected] leads to a written quote. We aim to respond within 3 business days. A quote is valid for 30 calendar days unless another period is stated.
The slot is reserved only after written acceptance (email is enough) and receipt of the deposit. Until then the time may be offered to someone else. For distance contracts we confirm the booking by email with the quote details.
We may refuse a request for legitimate reasons, for example when the project does not fit our rooms (up to 5 people at once) or safety rules.
5. Prices and VAT
Prices on the site and in quotes are in euros. For consumers we show amounts including 21% VAT (example €185 per mix). For business clients we also show the net amount (€152.89).
Extra studio time beyond the booked block is charged only if you request it, per started half hour at the service hourly rate. Travel, parking, catering or outside musicians are excluded unless listed in the quote.
6. Deposit and payment
When booking you pay 35% of the quoted price including VAT as a deposit; the balance is due as below. The deposit is offset against the final invoice.
Consumers: pay the balance on the session day for recording, or when the final mix or master is delivered by the method in the quote (bank transfer).
Business clients: payment within 21 days of the invoice date unless agreed otherwise. Late payment triggers statutory commercial interest and reasonable collection costs.
Until full payment we may withhold final master files; working files follow article 11.
7. Reschedule and cancellation by you
| Timing | Effect |
|---|---|
| More than 5 calendar days before the session | Free reschedule or cancellation; deposit refunded within 14 days if you cancel. |
| 5 days or less before the session | Deposit remains due; one reschedule within 3 months if we have capacity. |
| No-show or same-day cancellation | Full session price due, minus deposit already paid if lower. |
Send requests in writing to [email protected]. Arriving late shortens the session without refund if the next block is booked. These rules do not limit statutory withdrawal rights where they apply.
8. Right of withdrawal (consumers)
If you are a consumer and conclude a contract at a distance (email, phone, form) or off-premises, you generally have 14 calendar days to withdraw without giving reasons, from the day of the contract.
If you ask us to start before that period ends, you must do so explicitly. If you withdraw afterwards, you pay a proportionate amount for what was already delivered until your withdrawal.
The right lapses when the service is fully performed within the period after your express prior consent and confirmation that you lose the right once performance is complete. It may also not apply to bespoke or clearly personalised services.
Withdraw in writing via [email protected] with your name, quote reference and date. We refund within 14 days using the same payment method.
9. Cancellation by Prozoneova
If we must cancel due to breakdown, illness or force majeure, we inform you as soon as possible and offer a new date. If that does not work, we refund all amounts paid within 14 days. We do not swap the engineer without your agreement.
10. Sessions, house rules and safety
Opening hours: Monday to Friday 10:00–21:00, Saturday 11:00–17:00. Closed on Sunday. Sessions by appointment.. The live room is about 38 m²; we allow up to 5 people at once. Minimum age to book and pay: 18.
Treat gear and rooms carefully and follow engineer instructions. No smoking or vaping indoors. We may stop a session for unsafe behaviour; remaining time stays payable. Damage to studio property through intent or gross negligence is charged to you.
We monitor at moderate levels and provide hearing protection. Preparation guides: exporting stems and streaming loudness.
11. Files, delivery and archive
Unless the quote says otherwise, we deliver recordings and mixes as 24-bit WAV via download link or your media. Mix and master timelines start when complete, usable files are received.
We keep session and project files for 18 months after the last activity, then delete them routinely. Download and backup remain your responsibility. Longer storage can be agreed in writing for a fee.
Read our stem export guide before sending a mix.
12. Intellectual property and rights
Your works. Compositions, lyrics and other material you provide stay yours or your licensors’. You warrant you have rights to samples and covers. Prozoneova claims no copyright in your music.
Recordings (neighbouring rights). Who initiates and carries responsibility for a recording is treated as the producer in practice. If you book and pay, those rights are yours after full payment. We expressly assign any producer rights in your recordings to you once the invoice is paid.
Performers. Fixing and exploiting a performance requires performer consent. Arrange releases and fees with musicians, guests and hosts; see podcast guest rights.
References. We do not use your name, logo or audio in portfolios or social posts without written consent.
Artificial intelligence. We do not train AI models on your recordings and do not create voice clones without written consent from the person concerned.
13. Mix and master revisions
For mixing and mastering, 3 revision rounds are included as on each service page. One round is a single bundled list of notes processed together. Extra rounds or a new artistic direction after approval are quoted separately.
14. Liability
We perform services with the care expected of a professional studio. Artistic outcome also depends on your preparation and is not guaranteed.
Our liability for attributable failure is limited to direct loss, except for intent, wilful recklessness or personal injury. For business clients, total liability per job is capped at the invoice amount including VAT for that job unless mandatory law says otherwise.
Website information limits: disclaimer.
15. Force majeure
Neither party is liable for failure caused by force majeure (for example prolonged power loss, government measures, serious supplier outage). The affected party informs the other. The session is rescheduled; if that fails within a reasonable time, either party may terminate and unused deposits are refunded.
16. Personal data
We process personal data under our privacy policy. If you supply third-party data as a business client, our data processing agreement applies where needed.
17. Complaints
Send complaints in writing to [email protected] or by post to Transformatorweg 7, 1014 AA Amsterdam. We acknowledge receipt and respond within 3 business days with a proposal.
Consumers may bring a dispute before a competent court or use the EU online dispute resolution platform (ODR platform). We do not automatically join a sector board unless later agreed in writing.
18. Governing law and jurisdiction
Dutch law governs these terms and all agreements. Consumers living in the EU may also rely on mandatory rules of their country of residence.
Disputes with business clients are submitted exclusively to the courts of Amsterdam unless mandatory law designates another court.
19. Changes and language
We may update these terms; the version on the site on your quote acceptance date applies to your contract. If translations differ, the Dutch text prevails. Invalid clauses are replaced by valid ones closest to the intent.
Questions: contact — 020 737 4829. Last update: 16 October 2026.